Edel McGrath

Building the systems that let people do their best work.

Partner and Group Chief Information Officer at Knight Frank. Three decades in technology, one company at a time. A small coastal town in Ireland, somewhere in the background of all of it.

Portrait of Edel McGrath, Partner and Group CIO at Knight Frank

The Story

A thirty-year arc.

“Leadership isn't about where you start, but about the vision you build and the change you create.”

It began in a small coastal town on the west coast of Ireland — sea on one side, the wider world on the other. At sixteen, Edel left for America with a suitcase and a pub job. The work was hard, the hours long, the lessons in resilience permanent.

Back in the UK, her corporate journey began not with computers but with calendars. She joined KPMG as a personal assistant, learning how a global firm worked from the inside out. Curiosity did the rest. She moved to the IT help desk, then to team lead, senior leader, and — almost three decades on — to UK Chief Information Officer. She wasn't climbing a ladder; she was building one for others to follow.

A spell at Chelsea Apps Factory gave her the speed and product instincts of a high-growth digital studio. A Chief Technology Officer role at Sainsbury's Bank added the rigour of regulated financial services. By the time Knight Frank came calling in 2019, she was carrying three different operating cultures inside her head at once.

Today she is Partner and Group Chief Information Officer at Knight Frank, leading a global digital transformation across 488 offices in 57 territories. In 2025 she joined the firm's newly established UK Board, one of thirteen senior members shaping the home market for the next decade.

Outside work: a partner, a daughter, two cockapoos and a ginger cat called Marmalade who treats them all as staff. A standing return ticket to the Irish coast. Cows over a wall, on a sunny day, in no particular hurry.

Edel with her partner, daughter and pets on the doorstep at home
With Carol, Megan, Bear, Ted and Marmalade.

Thirty years across

KPMG · Chelsea Apps Factory · Sainsbury's Bank · Knight Frank

A row of cows looking over a whitewashed wall on the west coast of Ireland
Home — somewhere on the west coast.

The Work

Knight Frank, in the longest hour of the longest decade.

Edel joined Knight Frank as Partner and Group Head of Technology in September 2019, on the eve of the most disruptive period in the history of work. The mandate has been to make a 125-year-old global property consultancy operate as a digital-first business, without losing the things that made it durable in the first place.

The Five-Year Digital Workplace Programme

Announced in 2021 in partnership with Microland, the programme reshaped Knight Frank's global IT estate — cloud, network, service desk, AIOps, end-user computing — for over 20,000 employees across 488 offices. The brief, in her words: technology that does more, and intrudes less. Read the announcement →

The New UK Board

In 2025 Knight Frank established a new UK Board to bring residential, commercial and central functions onto a single, more coordinated platform. Edel is one of thirteen senior members. Read the announcement →

AI, Operationalised

At Knight Frank, AI is treated as an operational discipline rather than a press release. AIOps in infrastructure. Data foundations and governance before models. AI-assisted insight in valuation and client engagement, calibrated against measurable business outcomes.

“Most digital transformations fail not because the technology was wrong but because the sponsor lost patience. Choosing a horizon, and then defending it, is one of the more underrated parts of this job.”

Perspectives

Notes from the seat.

On technology, leadership and the slow work of change inside large organisations. Three short pieces; more added quarterly.

No. 01

The CIO as Translator

On turning AI ambition into operational reality.

The most common mistake I see in the AI conversation is the assumption that the hard part is the model. It isn't. The hard part is the data foundation underneath it, the governance scaffolding around it, and the change management in front of it. A CIO's job, increasingly, is to translate the boardroom's appetite for AI into something a frontline broker, agent or analyst will actually use on a Tuesday morning. That translation work is unglamorous, slow, and where most of the real value is created — or lost. Pilots are easy. Operationalisation is the discipline. Get the foundations right, and the model will look after itself.

No. 02

Why I Build Women in Tech Forums, Not Quotas

Diversity is not a compliance metric. It is how innovation happens.

I created and chair an internal Women in Tech forum at Knight Frank because the alternative — waiting for the industry to fix itself — has not worked, and is not working. A forum is not a quota. It is a place to mentor, to be mentored, to argue, to make space for ambition that the wider sector has historically failed to invite in. Innovation is what happens when the room contains people who do not all see the same thing. The job of a leader is to compose that room deliberately. Hire for behaviours and for thinking, not for the path of least resistance. The shortlist with one woman on it is not a shortlist; it is a tell.

No. 03

From Pulling Pints to Pulling Levers

A note on perspective.

I left a small coastal town in Ireland for America at sixteen, with a suitcase and a pub job. I came back to the UK, joined KPMG as a personal assistant, and ended up its UK Chief Information Officer almost thirty years later. The arc between those two facts is the most useful thing I bring to a leadership team. Every era of enterprise technology arrives with the same noise: this changes everything. Some of it does. Most of it doesn't. Knowing which is which is mostly a matter of having been around long enough to recognise the pattern — and humble enough to remember the shifts you almost missed.

Recognition

Awards, boards, press.

A summary, kept for completeness. The work matters more than the list.

Boards & Appointments

  • Partner and Group CIO, Knight Frank (2019–present)
  • Member, Knight Frank UK Board (2025–present)
  • LLP Member, Knight Frank LLP

Recurring Recognition

  • Computer Weekly — Top 50 Most Influential Women in UK Tech: 2014, 2018, 2019, 2020, 2021
  • Computing UK — IT Leaders 100 / Top 100 CIOs
  • Computing UK — Profile

Selected Press

  • PR Newswire — Knight Frank x Microland
  • BE News — New UK Board
  • The Negotiator — UK business overhaul
  • LonRes — Movers & Shakers, Apr 2025
  • HRNxt — Knight Frank x Microland

Selected Speaking

  • La Fosse — Next-Gen Leaders: The Evolving C-Suite
  • UK & Ireland CIO Community — Executive Summit
  • Foundry CIO 100 — Awards & Conference

Contact

Get in touch.

For executive search, board enquiries, speaking, press, or a long overdue catch-up — the same address reaches me. I read everything personally, though I do not always reply quickly.

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